Delivery & Personalisation Guide
How We Send Your Order
We use Royal Mail for the vast majority of our orders. Once your order is dispatched, you will receive a tracking number so you can follow your parcel every step of the way.
Delivery Options
Express Delivery — Royal Mail Tracked 24
Royal Mail's Tracked 24 service aims to deliver your parcel the next working day after we dispatch it. Please note this is a next-day aim, not a guaranteed next-day service — Royal Mail does not offer a money-back guarantee on this service. Allow a little extra time in case of carrier delays.
Standard Delivery — Royal Mail Tracked 48
Royal Mail's Tracked 48 service aims to deliver within 2–3 working days after dispatch. This is also a fully tracked service.
Please allow additional time beyond the Royal Mail estimate from the moment we post your order. Production and packing time is not included in Royal Mail's delivery window — see the production times below.
Current Royal Mail Delays
Royal Mail is currently experiencing delays in some areas, meaning parcels sent on the Tracked 24 service may arrive within 48 hours rather than 24. If your postcode is in a delay-affected area, please factor this in when choosing your service and placing your order. Check our Royal Mail Delays article for the latest list of affected delivery offices.
Order Cut-Off & Dispatch
We aim to dispatch orders as they come in. There is no fixed daily cut-off published at this time — if you need to know whether an order placed today will go out the same day, please get in touch before ordering and we will confirm.
Personalised Stickers — Production Time
Personalised items (such as personalised sticker labels on sweet cones, candy floss, or boxes) require production time before dispatch. Please allow additional working days for your personalised order to be made before it is posted. If you have a specific date you need your order by, contact us before placing your order so we can confirm we can meet your deadline.
Event Orders & Deadlines
Ordering for a birthday, wedding, baby shower, or other event? Please bear in mind:
- Build in enough time for both production (personalised orders) and delivery — do not rely on delivery arriving the day before your event.
- We strongly recommend ordering at least 5–7 days before your event to allow for production and any unexpected postal delays.
- For large or corporate orders, please contact us as early as possible so we can schedule your order.
- Royal Mail does not guarantee next-day delivery, so please do not treat the Tracked 24 service as a guaranteed same- or next-day option for event deadlines.
Tracking Your Order
Both our Express (Tracked 24) and Standard (Tracked 48) services include full Royal Mail tracking. Once your order is dispatched, we will send your tracking number so you can monitor your parcel on the Royal Mail website.
Dietary & Allergy Information
If you have an allergy or dietary requirement (such as vegetarian or vegan), please check the product listing carefully and add a note at checkout if needed. We take allergy notes seriously — if you are unsure whether a product is suitable, please contact us before ordering so we can advise you accurately.
Urgent Requests & Help
If you need your order urgently, have a last-minute event, or have a question about a current order, please get in touch as soon as possible. The sooner you contact us, the more likely we are to be able to help. You can reach us via:
- The chat on our website
- Our social media pages
- Email (shown at the bottom of this page)
Please do not leave urgent requests to the last minute — we want to help, but we need enough notice to do so.
For more detail on current Royal Mail delays and affected postcodes, see our Royal Mail Delivery Delays article. For general delivery information, see our Postage & Delivery Information article.